Offering Good Customer Service on Fiverr or Anywhere

I was so excited to see that I was the #3 rated proofreader on Fiverr after only being on a couple of months. (The new Fiverr has come out, though, and I cant figure out how buyers can search by rating, which has slowed my business considerably).

I want to share how I do this, and its really very simple.

1. Deliver on time.
2. Communicate part one. If you cant deliver on time, let the buyer know.
3. Communicate part two. Put on your gig if you will be on vacation or taking some time off and that your delivery time has been extended.
4. Be fair. If you, for example, lower your proofing word count that you will do for one gig, give previous buyers the same rate you always gave them. Keep track in Excel.
5. Good customer service. Deliver more than you said you would. If I am proofing a book that is already on Amazon, I like to post a review as a bonus for the buyer. If I am to pin one image for one gig, I like to pin more than that if the content is well in line with my Pinterest followers.

What are your secrets to WAHM success?

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Tripleclicks Online Store Now Features A Live Customer Help Service

The TripleClicks online store recently added a live chat service so that customers can ask a TripleClicks service representative questions about products, ordering procedure, and other issues.

The live chat service is available Monday-Thursday, 9 a.m. to 1 p.m. CST.

You can find the live chat feature on the left sidebar, except on the TripleClicks homepage. Once you have clicked through to a product page you will see the chat widget. Theres also a direct link to the live chat in the Customer Care links in the page footer.

To activate the service, simply click the "Live Help" image in the sidebar to launch a new chat window. You will then be connected to a TripleClicks representative.

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